FAQs

Welcome to the Necelle FAQ section! Below, you'll find answers to some of the most common questions about our products, orders, and policies. If you have a question that isn’t addressed here, feel free to contact us at contact@necelle.com.

Orders and Payments

Q: How can I place an order?
A: Simply browse our collection, add your desired items to your cart, and proceed to checkout. Follow the prompts to complete your order.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods.

Q: Can I cancel or modify my order?
A: Orders can be modified or canceled within 24 hours of placing them. Please contact us at [Insert Contact Email] as soon as possible.

Shipping

Q: How long does shipping take?
A: Shipping times vary by location:

  • United States: 7 to 12 business days

  • United Kingdom and Canada: 10 to 15 business days

Q: Do you offer international shipping?
A: Currently, we ship to the United States, the United Kingdom, and Canada.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number. Use this number to monitor your shipment’s progress.

Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused and unworn items in their original packaging. Please see our Refund Policy for full details.

Q: How do I start a return?
A: Contact us at [Insert Contact Email] with your order number and reason for return. We will provide further instructions.

Q: When will I receive my refund?
A: Refunds are processed within 7 to 10 business days after we receive and inspect the returned item.

Products

Q: Are your products made with high-quality materials?
A: Yes, we carefully select materials to ensure that our jewelry meets high-quality standards and provides lasting satisfaction.

Q: Do you offer custom or personalized jewelry?
A: Currently, we do not offer customization services, but we’re working on expanding our offerings in the future.

Q: How should I care for my jewelry?
A: To maintain your jewelry’s shine and durability, avoid exposure to water, chemicals, and extreme temperatures. Store it in a dry, safe place when not in use.

Contact Us

Q: How can I contact you if I have additional questions?
A: You can reach us at contact@necelle.com or through our Contact Us page. We’re happy to assist you!

Still have questions? We’re here to help! Don’t hesitate to get in touch with our team.