Refund policy

At Necelle, we aim to ensure that you are completely satisfied with your purchase. If you are not satisfied, this Refund Policy explains your options for returning items and requesting a refund.

1. Eligibility for Returns

We accept returns on eligible items within 30 days of the delivery date. To qualify for a return:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase, such as an order confirmation or receipt, is required.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or custom-made items.

  • Items marked as "Final Sale."

  • Gift cards.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refunds will be issued to the original payment method within 7 to 10 business days.

  • Shipping costs are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at contact@necelle.com

5. How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at contact@necelle.com with your order details and reason for the return.

  2. We will provide you with a return authorization and instructions on how to send your item back.

  3. Ship the item to the address provided. Please use a trackable shipping service, as we are not responsible for lost or undelivered returns.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  1. Check with your bank or credit card provider, as processing times may vary.

  2. Contact us at contact@necelle.com if you still have not received your refund after completing the above steps.

7. Contact Information

If you have any questions about our Refund Policy, please contact us:

Email: contact@necelle.com

Address: 312 W. 2nd St #1790
Casper, WY 82601
United States