Shipping Policy

Effective Date: 02/12/2025

At Necelle, we strive to provide our customers with a seamless shopping experience. This Shipping Policy outlines important details about our shipping methods, timelines, and associated terms.

1. Processing Time

  • All orders are processed within 1 to 3 business days after payment is confirmed.

  • Orders are not processed or shipped on weekends or holidays.

If there is a significant delay in processing your order, we will notify you via email.

2. Shipping Times

We currently offer shipping to the United States, the United Kingdom, and Canada. Estimated delivery times are as follows:

  • United States: 7 to 15 business days

  • United Kingdom: 10 to 15 business days

  • Canada: 10 to 15 business days

Please note that shipping times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and shipping method selected. We occasionally offer free shipping promotions, which will be clearly indicated on the Site.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

5. Customs, Duties, and Taxes

  • Orders shipped outside the United States may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.

  • We are not responsible for delays caused by customs.

6. Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, the customer is responsible for covering the cost of reshipping. Please ensure your shipping details are accurate at checkout.

7. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us immediately at contact@necelle.com

  • We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.

8. Contact Information

If you have any questions about our Shipping Policy, please contact us:

Email: contact@necelle.com

Address: 312 W. 2nd St #1790
Casper, WY 82601
United States